Privacy Policy 

Last Updated: 25 February 2026

1. Introduction

Welcome to mavX, a digital platform operated by Innolens Media & Broadcasting Limited ("we", "our", or "us"). We are committed to protecting your personal information and ensuring transparency in how your data is collected, used, and safeguarded. 

This Privacy Policy explains how we collect, use, disclose, and protect information when you access or use the mavX mobile application, website, or related services. 

This Privacy Policy is governed by applicable laws of India, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, along with any applicable rules and regulations. 

By using the mavX application or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of information when you use the mavX application. 

Personal Information 

Information that identifies you directly, including: 

  • Full name 
  • Email address 
  • Mobile phone number 
  • Postal address 
  • Account credentials and login details 
  • Profile information provided during account registration 

Payment and Transaction Information 

If you subscribe to paid services, we may collect: 

  • Billing information 
  • Transaction details 
  • Payment confirmation records 

Payment information is processed through secure third-party payment gateways, and we do not store sensitive card details. 

Device and Technical Information 

When you use the application, we may automatically collect: 

  • Device type and device model 
  • Operating system and version 
  • IP address 
  • Device identifiers 
  • Application version 
  • Log data and diagnostic information 
  • Crash reports and performance analytics 

Usage Information 

We may collect information about how you interact with the application, including: 

  • Features accessed within the app 
  • Content viewed or accessed 
  • Session duration and activity logs 
  • Preferences and interaction patterns 

Communications 

We may collect information when you contact us, including: 

  • Customer support queries 
  • Feedback 
  • Communication records

3. How We Use Your Information

We use the information we collect for the following purposes: 

  • To create and manage user accounts 
  • To provide, operate, and maintain mavX services 
  • To process transactions and manage subscriptions 
  • To personalize and improve user experience 
  • To send service notifications, updates, and technical alerts 
  • To respond to support requests and user inquiries 
  • To monitor application performance and usage trends 
  • To detect, prevent, and address fraud, misuse, or security issues 
  • To comply with legal obligations and regulatory requirements 

We process personal data only for lawful purposes and to the extent necessary for providing our services.

4. Information Sharing and Disclosure

We do not sell, trade, or rent personal information to third parties. 

We may share information in the following circumstances: 

Service Providers 

We may share information with trusted third-party service providers who assist us in operating the platform, such as: 

  • Cloud hosting providers 
  • Payment processors 
  • Analytics and performance monitoring services 
  • Customer support service providers 

These providers are obligated to protect your information and use it only for authorized purposes. 

Legal Compliance 

We may disclose information when required to: 

  • Comply with applicable laws or legal processes 
  • Respond to lawful requests from government authorities or law enforcement agencies 
  • Enforce our terms and policies 
  • Protect the rights, safety, and security of users and the company 

Business Transfers 

If Innolens Media & Broadcasting Limited undergoes a merger, acquisition, restructuring, or asset transfer, user information may be transferred as part of that transaction. 

With User Consent 

We may share information with third parties when you provide explicit consent or direct us to do so.

5. Data Retention

We retain personal information only for as long as necessary to: 

  • Provide services to users 
  • Fulfill the purposes outlined in this Privacy Policy 
  • Comply with legal and regulatory obligations 
  • Resolve disputes and enforce agreements 

Once the information is no longer required, it will be securely deleted or anonymized.

6. Data Security

We implement appropriate technical and organizational security measures to protect personal information from unauthorized access, loss, misuse, or alteration. 

These measures may include: 

  • Secure servers and encrypted data transmission 
  • Access controls and authentication mechanisms 
  • Regular monitoring of systems and security protocols 

While we strive to protect your information, no method of electronic storage or internet transmission is completely secure.

7. Your Rights and Choices

In accordance with applicable laws, users may have the right to: 

  • Access the personal information we hold about them 
  • Request correction of inaccurate or incomplete information 
  • Request deletion of personal information 
  • Withdraw consent for the processing of personal data 
  • Object to certain types of data processing 
  • Opt out of marketing communications 

Users may exercise these rights by contacting us using the contact information provided in this policy.

8. Cookies and Tracking Technologies

The mavX platform may use cookies, analytics tools, and similar technologies to: 

  • Understand user behavior and preferences 
  • Improve platform functionality and performance 
  • Provide personalized content and features 

Mobile applications may also use software development kits (SDKs) or similar technologies for analytics and performance monitoring. 

Users can control certain tracking preferences through device settings.

9. Application Permissions

The mavX mobile application may request access to certain device permissions to function properly, including: 

  • Network access for service connectivity 
  • Device information for compatibility and diagnostics 
  • Storage access where required for application functionality 

These permissions are used strictly to support the operation and improvement of the application.

10. Children's Privacy

The mavX platform is not intended for individuals under the age of 18. 

We do not knowingly collect personal information from children. If we become aware that personal information from a minor has been collected without appropriate consent, we will take steps to remove such information promptly. 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or services. 

When updates are made, the revised policy will be posted within the application or website along with the updated revision date. 

Continued use of the mavX services after such changes constitutes acceptance of the updated Privacy Policy. 

12. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us: 

Innolens Media and Broadcasting Limited 
Customer Support: +91 (422) 3101313 
Email: support@innolensmedia.com 

Registered Office: 
C.P Aura, No. 9/3, 3rd Floor, SRP Nagar, Saibaba Colony, 
Coimbatore – 641011, Tamil Nadu, India